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Return & Refund Policy

At Spirial India, customer satisfaction is our priority. We strive to deliver high-quality products and a smooth shopping experience. If you encounter any issue with your order, please review our Return & Refund Policy below

1. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The product delivered is damaged during transit.
  • You received the wrong product.
  • The item is defective or not functioning as intended.
  • The product received is significantly different from the description shown on our website.

To qualify for a return, the product must:

    • Be unused and in its original condition.
    • Include all original packaging, labels, accessories, and documentation.
    • Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

Returns will not be accepted in the following situations:

  • Products that have been used, altered, or damaged after delivery.
  • Items without original packaging or accessories.
  • Personalized, customized, or made-to-order products.
  • Products marked as non-returnable on the product page.
  • Personal care, hygiene, or wellness products that have been opened or used.

3. Return Request Process

To initiate a return:

  1. Contact our support team within 7 days of delivery.
  2. Provide your Order ID, contact details, and a brief explanation of the issue.
  3. If the product is damaged or incorrect, please share clear photographs or videos for verification.
  4. Once approved, our team will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Refund Policy

After receiving and inspecting the returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method used during purchase.
  • The refund process may take 5–10 business days, depending on your bank or payment provider.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Replacement & Exchange

We may offer a replacement instead of a refund in cases where:

  • The product arrives damaged.
  • A defective item is received.
  • An incorrect item was delivered.

Replacement requests are subject to product availability.

6. Order Cancellation

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be guaranteed. In such cases, customers may follow the return process after delivery if eligible

7. Failed Deliveries

If an order is returned to us due to an incorrect address, repeated delivery failures, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

8. Refund Exceptions

Spirial India reserves the right to refuse refunds or returns if:

  • The return request does not meet the conditions mentioned in this policy.
  • Evidence of misuse, tampering, or intentional damage is found.
  • Fraudulent or abusive return practices are detected.

9. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact our customer support team:

Spirial India
Website: https://spirialindia.com/

Phone: +91-7300073274

We are committed to resolving customer concerns fairly and promptly.

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